OSCM 465 - Service Operations Management

3 credits

Description
This course examines the management of services, focusing on both the strategic and operational aspects of designing new services, assessing and improving service quality, improving the efficiency and effectiveness of service processes, and how new technologies can be integrated into service operations to help achieve these objectives.

Prerequisites
OSCM 300 or BUS 351 or consent of department chairperson.

Note
Open to graduate students. Graduate students are required to do additional work of a research nature.

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