2019-2020 Graduate Catalog 
    
    Apr 02, 2025  
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2019-2020 Graduate Catalog [Archived]

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OSCM 565 - Service Operations Management

3 credits
This course examines the management of services, focusing on both the strategic and operational aspects of designing new services, assessing and improving service quality, improving the efficiency and effectiveness of service processes, and how new technologies can be integrated into service operations to help achieve these objectives.

Prerequisites
OSCM 300 or BUS 351 or graduate student status.


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